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iPhone 3G S

Apple’s $30 apology for iPhone activation delays?

by Tech Guy on June 25, 2009

Apple iphone activation delaysiPhone 3G S buyers are still experiencing delays activating their new smartphones, but Apple apparently wants to make it up to them.

Apple began notifying affected customers via e-mail on Sunday that they may experience additional delays for another two days due to “system issues” and “high activation volumes,” according to readers in various blogs who claim to have received the e-mail.

The problems began immediately after the new iPhone’s launch Friday.

As a way of apology for the delays, the same e-mail said Apple plans to offer customers a $30 credit iTunes Store credit for “the inconvenience this delay has caused.”

Here’s the entire text of the e-mail:

Dear Apple Customer,

Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.

We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.

On Monday, you’ll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.

Thank you for choosing Apple.

Sincerely,
Apple Online Store Team

Apple representatives did not immediately respond to requests for comment.

During last July’s iPhone launch as new customers tried to complete the required in-store activation process, overloaded AT&T activation servers slowed Apple Store lines to a crawl, and the servers eventually crashed altogether. Apple soon ditched the in-store activation and was simply “unbricking” phones, letting buyers activate them at home rather than hold up the line because of crashed servers.

In stark contrast to the frenzied first day sales of the original iPhone and last year’s iPhone 3G, Friday’s launch was marked by considerably smaller and quieter crowds for the smartphone’s debut.

One analyst expected Apple to sell 500,000 iPhones this weekend. That’s half as many phones as Apple sold when it launched the iPhone 3G, but Apple sold that phone in 21 countries on the first day. In comparison, the iPhone 3G S was sold in only eight countries on its first day.

Source:[cnet.com]

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Some iPhone 3GS Buyers Face Delivery Delays

by Tech Guy on June 18, 2009

Reports are surfacing that customers who ordered the new iPhone 3GS online may have delayed gratification. Consumers checking their package tracking status were shocked to discover that the delivery date, originally scheduled for Wednesday, was quietly shifted to Friday or even Monday.

A few unlucky souls were left with no shipping date but an ambiguous message: “the receiver requested a hold for a future delivery date” or “the package is being held for a future delivery date.”

According to UPS’s “package progress” feed, “The receiver [i.e., Apple] requested a hold for a future delivery date. UPS will attempt delivery on date requested.”

Meantime, Apple has released the iPhone OS 3.0 software update as expected. And AT&T, the exclusive U.S. carrier for the iPhone, on Wednesday decided to let more customers buy the iPhone 3GS at the fully subsidized price. That price was originally only for new customers or those who qualified for an upgrade a year after buying the iPhone 3G, but the company said those who would qualify in July through September will be able to buy the 16GB iPhone 3GS for $199 and the 32GB iPhone 3GS for $299.

Minor Glitch

Michael Gartenberg, a vice president at Interpret, said Apple’s request to UPS was not a sign of production difficulties, but simply an effort to better regulate deliveries.

“I don’t think we’re seeing delays as much as an effort to make sure devices don’t ship before they’re supposed to,” Gartenberg said. “In terms of demand, we’ve seen pre-orders sell out, it seems, from AT&T, so it appears that consumers are appreciating the performance enhancements along with the new features.”

While noting that Apple has occasionally had production issues in the past, analyst Greg Sterling, founding principal of Sterling Market Intelligence, agreed that the delays are a minor issue. The bigger story, he said, is the tremendous interest in the upgrade to the iPhone OS.

“People are so hungry for the update,” Sterling said. “There’s a huge demand for new stuff related to the iPhone.”

Although a few people in the Twitterverse reported some minor glitches, Sterling praised Apple for handling the demand so smoothly. “It’s a dramatic contrast to the most recent Windows Mobile update,” he said. “I had to take physically take my phone to the Sprint store and leave it there for a couple of hours. By and large, the iPhone OS upgrade is plug and play.”

Sterling agreed that the hardware upgrades announced by Apple in the new iPhone 3GS aren’t dramatic, but will still appeal to consumers.

‘A Lot of Cleanup’

“I think that there’s a lot of cleanup going on in the 3GS release,” he said. “There’s nothing dramatic, apart from the price drop, but a lot of wish list/deficiencies were fixed.” In particular, Sterling said, video (which Gartenberg praised as well) will appeal to consumers.

The biggest remaining feature to be added, he suggested, is one that Palm is touting heavily for the Pre: The ability to run more than one app at a time.

“There must be a very specific reason why multiple apps won’t run on the iPhone,” Sterling said. “Apple’s made a very distinct choice in not allowing it so far.”

Source:[Yahoo News]

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Meet the iPhone 3G S, now with video recording, digital compass

by Tech Guy on June 17, 2009

It’s the “most powerful, fastest iPhone we’ve ever made,” says Apple SVP Phil Schiller of the 3G S, now with an upgraded three-megapixel camera, voice commands, and picture messaging—all due on June 19. Also: The 8GB version of the iPhone 3G is now just $99.

The news came during Monday’s keynote of Apple’s Worldwide Developers Conference in San Francisco, and the announcements pretty much fell in line with earlier predictions, including a new digital compass, better battery life, laptop tethering, and MMS—although the latter two won’t be supported on AT&T just yet, news that was followed by a chorus of groans in the audience.
iphone-video-recording
Also, those hoping for a cameo by the recovering Steve Jobs left the keynote disappointed.

So, without further ado, on with the details …

Price and availability
Look for the iPhone 3G S to arrive in stores June 19, two days after iPhone Software update 3.0 (which adds features such as picture messaging, cut-and-paste support, and stereo Bluetooth) arrives on iTunes. Available in both black and white, the 16GB version of the 3G S will sell for $199 (the same initial price as the old 8GB iPhone 3G), while a 32GB model will go for $299. Meanwhile, we’re finally getting a $99 iPhone—the old 8GB 3G, as it turns out.

Look and feel
The iPhone 3G S comes with an impressive set of new features, but you wouldn’t know it from looking at the new handset, which looks exactly the same as last year’s iPhone 3G.

Better camera
The iPhone’s old 2-megapixel camera gets a bump up to three megapixels, at last, along with an auto-focus lens, auto exposure, improved low-light sensitivity, and—here’s the big one—video recording, including on-the-fly touch editing and the ability to send video clips via MMS (more on the iPhone’s picture messaging features in a moment). Still no LED flash, though.

Speedier performance
Apple claims that the 3G S runs faster than the iPhone 3G—up to twice as fast, in fact, which means speedier app launching and Web browsing.

Voice commands
In a first for the iPhone, the 3G S will finally be able to make voice-activated calls, as well as play songs and playlists at your command—not bad, although voice commands have long been standard issue on many other existing cell phones.

Improved battery life
Poor battery life has been the bane of many an iPhone owner’s existence, but Apple promises that the 3G S will get you three more hours of Web browsing (over Wi-Fi) and six more hours of audio, although talk time on AT&T’s 3G network remains five hours.

Digital compassiphone-3g-s-digital-compass
Finding your way on Google Maps for iPhone can be a chore if you don’t know what direction you’re facing, but the new 3G S should fix that with it’s new digital compass, which will give you your longitude, latitude, and precise direction (not to mention better controls on games that rely on the iPhone’s accelerometers).

Picture messaging
As announced back in March, both the iPhone 3G S and the iPhone 3G will finally support MMS—one of the biggest missing features on the iPhone—via the iPhone Software 3.0 update, due to hit iTunes on June 17. That’s the good news; the bad news is that AT&T won’t support MMS on the iPhone until “later this summer.” Ugh.

Laptop tethering
Also included in the iPhone Software 3.0 update: Laptop tethering, which will let you share the iPhone’s 3G data connection with your laptop (via USB or Bluetooth) while you’re out and about. Pretty cool … but while tethering will be available for iPhone users on several worldwide carriers, we won’t be able to tether on AT&T, or at least not for now. Double-ugh.

Other upcoming features in iPhone Software 3.0
Get ready for direct downloads of TV shows and movie rentals/purchases on the iPhone (perfect for grabbing some videos before boarding a flight), stability and speed enhancements for the mobile version of Safari, and a “Find My iPhone” feature (which tracks down your lost iPhone, provided you’re subscribed to Apple’s MobileMe service).

What we didn’t get:
No Steve Jobs, although he’s said to be “on track” to return to Apple by the end of the month. No talk of discounted iPhone service plans, as has been rumored. No Mac tablet (although many believe that we will see one before the year is out). No front-facing camera for video conferencing. And for AT&T subscribers, no MMS until later this summer, and no laptop tethering until … who knows?

So, what do you think: Impressed by the 3G S? Feeling underwhelmed? Plan to trade in your iPhone 3G (or original iPhone) for the new one? Do you think the iPhone 3G S beats the Palm Pre, or vice versa?

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